SHIPPING AND DELIVERY TIMES
All products are individually made to order. Once an order is placed it goes into our order queue. Please allow 5-10 business days for production before your order ships. Once we ship your order we will use the shipping method you selected at checkout and you will receive a tracking number to follow your package right to your door.
Gridbook Percussion is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims and contacting USPS for any communication after an order has been shipped to the address provided. Gridbook Percussion is not responsible for any package(s) once it is in the hands of USPS. Once your order is shipped you will be provided a tracking number. The rest is between you and USPS.
*Any order, domestic or international, that is returned back to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for reshipment of the package. We do not cover/reimburse for shipping costs in regards to a return/exchange.
RETURN POLICY FOR DIGITAL GOODS
Due to the nature of digital products, all sales are final for any digital download product.
RETURN POLICY FOR PHYSICAL GOODS
We want you to be completely satisfied with your order. If for any reason you want to return a physical product (Books or Apparel) please contact email@example.com within the first 30 days of purchase and we will assist you.
INVENTORY AND AVAILABILITY
All apparel products are limited in quantity and may contain imperfections in the prints. The garments are made to order and professionally printed in-house. Due to the nature of our ordering process, our standing inventory is very small. Please understand that returns and exchanges may be a longer process than we would like due to our limited quantities and, at times, sold out items.
WASHING INSTRUCTIONS FOR GB APPAREL
To ensure the quality and integrity of each garment, we suggest using the “cold” setting in a washing machine. Understand that all cotton garments may shrink slightly in the wash. To preserve the print as well as possible it is suggested to wash the garment inside out (with the print on the inside).
COPYRIGHT AND GENERAL USE
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any products or services on the website without written permission by Gridbook Percussion.
ACCURACY OF INFORMATION
We have a running blog that may have outdated or archived content. We are not responsible if any information on our blog is not accurate, complete, or current. The information on the blog is provided for general use only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Using any of the material from our blog is done at your own risk.
SERVICE AND PRICES
General prices for products and services are subject to change and may be modified or discontinued without notice at any time. Sale prices will stay constant until the sale period has ended. We shall not be liable for any price change or discontinuance of any product or service.
ACCOUNT AND BILLING INFO
You agree to provide complete, accurate, and current information for all purchases made on our website. Understand that we may limit or cancel quantities per order, per household, or per person. In the event that Gridbook Percussion makes a change to cancel your order, we may contact you by the e-mail provided at the time of your purchase. We reserve the right to limit or prohibit orders that appear to be placed by distributors, dealers, or resellers.
ADDITIONAL PROBLEMS OR ISSUES…
If you have any issues that have not been covered, please contact us and we will help resolve your issue the best we can as soon as possible.